Last Updated: September 16, 2019
In operating the Services, we collect certain information from and about you to enable us to automate and manage various tasks relating to your business, and to improve the Services.
Before you use or submit any information through or in connection with the Services, please carefully review this Policy. By using any part of the Services, you understand that your information will be collected, used, and disclosed as outlined in this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES.
This Policy contains the following sections:
- Information We Collect
- How We Use Your Information
- When We Disclose Your Information
- Legal Basis for Processing Personal Data
- Online Analytics
- Notice Concerning Do-Not-Track Signals
- Your Choices and Rights
- International Transfers
- Data Retention
- Third-Party Links and Services
- Changes to this Policy
- California Privacy Rights
- Children’s Privacy
- Questions About this Policy
We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.
a. Information You Provide Directly to Us
We will collect any information that you provide to us. For example, if you create an online account, contact us for information or for customer support, or otherwise submit information through the Services, we will collect details such as your name, email address, phone number, and mailing address.
When a transaction is submitted through the Services, we collect certain details of the transaction that are needed to create and/or manage listings on retail ticket marketplaces and to properly process the transaction. Such details include, but are not limited to, sales information (e.g., event, venue, event date and time, the quantity of tickets, section, row, seat numbers, sales price, etc.) and transaction date and time. For each such transaction you submit to us for processing, our Services may also collect and store authentication tokens, the marketplace, and an order identification.
b. Information that Is Automatically Collected
We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze information such as (a) IP addresses, unique device identifiers, IMEI and TCP/IP address, and other information about your computer or device(s), browser types, browser language, operating system, and mobile device carrier information; and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Cookies and Other Tracking Technologies
We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited; (d), enhance your user experience by delivering content and advertisements specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We also may include web beacons in email messages, newsletters and other electronic communications to determine whether the message has been opened and for other analytics, personalization, and advertising. As we adopt additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
c. Information from Third Parties
We may also collect information about you from third parties, including public sources, partners, and marketers.
We may use the information we collect from and about you for the following purposes:
- To create your account, process transactions, and facilitate your use of the Services;
- To provide and improve the Services, including to develop new features or services, to take steps to secure the Services, and for technical and customer support;
- To send you information about your relationship or transactions with us, account alerts, or other important updates or communications;
- For marketing and advertising purposes, including to contact you with information or surveys that we believe may be of interest to you both regarding our products and Services and those of third parties;
- To tailor content to you, such as to tailor the properties we contact you about based on our perception of your interest through your use of the Services;
- To process and respond to your inquiries or to request your feedback;
- For analytics, research, and reporting, including to synthesize and derive insights from your use of our Services;
- For internal administrative purposes, such as taking steps to secure the Services;
- To comply with the law and protect the safety, rights, property, or security of us, the Services, and the general public; and
Please note that we may combine information that we collect from you and about you (including automatically-collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Policy.
We may aggregate and/or de-identify information collected through the Services. Such aggregated and/or de-identified data may include, without limitation, data derived from the listing and/or sale of our clients’ tickets via the Services, but which no longer identifies specific clients or any individual person (e.g., event name, date, venue, seat location, ticket price, date of sale, and retailer where the sale occurred). We may use aggregated and/or de-identified data for any purpose, including without limitation for research and marketing purposes.
We may disclose and/or share your information under the following circumstances:
- Service Providers. We may disclose your information to third parties who perform services on our behalf, including without limitation marketing, market research, customer support, data storage, data analysis and processing, and legal services.
- Legal Compliance and Protection of DTI and Others. We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Policy or reasonably necessary or appropriate for any of the following reasons: (a) to comply with legal process; (b) to enforce this Policy, or other contracts with you, including investigation of potential violations thereof; (c) to respond to your requests for customer service; and/or (d) to protect the rights, property, or personal safety of DTI, our agents and affiliates, our customers, and the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
- Business Transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed. If any of DTI’s assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.
- Affiliated Companies. We may disclose your information with current or future affiliated companies.
- Consent. We may disclose your information to any third parties based on your consent to do so.
- Aggregated/De-identified Information. We may disclose aggregated and/or de-identified data for any purpose to third parties, including advertisers, promotional partners, and/or others without limitation.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose information that can be directly linked to or used to identify you. To the extent those laws apply, our legal grounds for processing such information are as follows:
- To Honor Our Contractual Commitments to You. Much of our processing of information is to meet our contractual obligations to provide products and services to our users and customers.
- Legitimate Interests. In many cases, we handle information on the ground that it furthers our legitimate interests in commercial activities such as the following in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals:
- Customer service
- Marketing and advertising
- Protecting our users, personnel, and property
- Analyzing and improving our business
- Managing legal issues
- Legal Compliance. We need to use and disclose information in certain ways to comply with our legal obligations.
- Consent. Where required by law, and in some other cases where legally permissible, we handle information on the basis of consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent.
We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research, or reporting. The information (including your IP address) collected by various analytics technologies described in the “Cookies and Other Tracking Technologies” section above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive to our Site, analyzing usage trends, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. You can learn more about Do Not Track here.
You can unsubscribe from marketing emails by clicking the “unsubscribe” link they contain. If you have registered for an account with us through our Services, you can also update certain information by logging into your account and updating your account information and communications settings.
Individuals in the European Economic Area and other jurisdictions have certain legal rights (subject to applicable exceptions and limitations) to obtain confirmation of whether we hold certain information about them, to access such information, and to obtain its correction or deletion in appropriate circumstances. You may also have rights to object to our handling of your information, restrict our processing of your information, and to withdraw any consent you have provided. To exercise these rights, please email us at email@example.com or firstname.lastname@example.org with the nature of your request.
Our systems are currently based in the United States, and your information will be processed in the United States, which may not offer the same level of protection as the privacy laws of your jurisdiction. As explained herein, we may also subcontract the processing of your data to, or otherwise share your data with service providers, and trusted business partners in countries other than your country of residence, including the United States, in accordance with applicable law. Such third parties may be engaged in, among other things, the provision of Services to you, the processing of transactions and/or the provision of support services. By providing us with your information, you acknowledge any such transfer, storage or use.
If you are located in the EEA and we provide any information about you to non-EEA members of our group or third party information processors, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Policy. These measures include signing Standard Contractual Clauses in accordance with EU and other data protection laws to govern the transfers of such data.
We have implemented administrative, technical, and physical security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.
We will retain your information for as long as necessary to fulfill the purposes set forth in this Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.
The Services may contain links to third party websites, applications, and other services that are not controlled or operated by DTI. This Policy does not apply to such third parties, and DTI is not responsible for the privacy practices of the third parties. For that reason, DTI encourages you to request and review the privacy policies applicable to any third party before you disclose information to those third parties.
We will continue to evaluate this Policy as we update and expand our Services, and we may make changes to the Policy accordingly. Any changes will be posted here, along with an updated “effective date” at the top of the document, and you should check this page periodically for updates. If we make material changes to this Policy, we will provide you with notice as required by law.
California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined by applicable California law) with third parties for their direct marketing purposes. However, we do not share your personal information with third parties for their own direct marketing purposes.
The Services are not intended for children under the age of 18. Moreover, DTI does not knowingly collect “personal information” (as defined in the Children’s Online Privacy Protection Act or “COPPA”) from children under the age of 13. If DTI becomes aware that it has collected personal information from children under the age of 13, DTI will take steps to delete such information in accordance with its legal obligations.
DTI welcomes questions and comments about this Policy and our practices. Please feel free to contact us via email at email@example.com (for DTI Clients) or firstname.lastname@example.org (for 1Ticket clients), or by mail at DTI Management, LLC, 2700 S. Quincy Street, Suite 250, Arlington, VA 22206, Attn: General Counsel.